FAQ

FAQ’s Dex Trader

Basic Information FAQ’s

Which currency pairs do you provide signals for?

  • Dex Trader Base offer signals for 10 pairs: Eur/Jpy, Usd/Jpy, Eur/Usd, Aud/Usd, Gbp/Usd, Eur/Gbp, Aud/Jpy, Gbp/Jpy, Usd/Cad, Usd/Chf
  • Dex 5min MDM WB uses all pairs listed on Nadex

I’m new to binary options. Where do I start?

  • We would suggest signing up for a FREE Membership. Here you go can through most of our Training and Learning Lessons in the Member Portal.  Click here to Sign up for Free

Do I need a specific broker account to use your signals?

  • For Dex Trader 2.0, 5 min MDM WB Signals: Currently – Only One …NADEX.com the only legitimate broker for binary options…and I can stand behind that statement.
  • Simply Forex Educational Signals and Training – we recommend using Forex.com or Traders Way
  • Disclaimer: We DO NOT get paid form anyone for these recommendations.

Can I use your service on other/international brokers?

  • Our Base and MDM signals are designed to be used with Nadex only
  • Trade others at your own risk.

How many signals will I receive each day?

  • 50+ trades in most cases depending on market stability.
  • Our Daily signals come out 6 times per day to match the Daily Sessions on Nadex.
  • Our Intraday signals come our 23 hours per day while the market is open.

How long after I sign up, can I get signals to trade?

  • You should get immediate access to our signals once your payment is processed. If not, please contact us to check your status.
  • Please make sure you have gone through all of the training lessons first and start in demo.
  • Click here to Get Started

Do you send signals via sms or email? No, we do not. You will receive signals:

  1. on our website
  2. our private Twitter account (daily signals only)

I can only trade (at night, a few hours a day), will your system work for me?

  • Yes, our signals come out 23 hours per day while the market is open and depending how disciplined you are to learn how to use our system.
  • Keep this in mind…If you trade part-time, you can only expect that in return.

How much money can I make trading binary options using these signals?

  • There are money factors that make this answer very difficult, though I feel an answer is needed.
  • You can make as much money as you decide depending how disciplined you are.
  • Using good risk management practices and money management practices will ensure more wins than losses.
  • Risk Disclaimer

Can I start using the signals on my Live Account right away?

  • No! We Highly recommend you test out in demo first so you can get used to dealing with our signals.
  • Book a consult with one of our senior traders to help determine if you are ready to trade live.

What timezone are the signals in?

  • Our signals are in EST (GMT -4:00 Eastern Time USA & Canada)

Are signals given to assets designed to go to expiry?

  • Yes, signals are designed to go to expiry but if you are a scalper, make sure you scalp your losses as well to stay balanced.

How much money do I need to open a Nadex account and start trading?

  • You can start a Nadex account with a minimum of $100, but we suggest that you start out with at least $1,000.
  • If you don’t have the money to trade at that level then you shouldn’t be tradingRisk Disclaimer

Do I have to use a specific strategy to use your Signals?

  • Yes, please make sure you go through all of the Training in the Member Portal and follow the rules we set to become successful.
  • We highly recommend not using signals during heavy news the hour before and after.

 What is a web based chart?

  • This means there is nothing to download or now other charts you would need to install on your computer. 
  • We have it all on one easy to use site. 

What are the advantages of a web based chart?

  • Nothing to download or install on your desktop or laptop computer.

 

Click Here to pick your package and Get Started Today

Do I need to download anything?

  • No need to download anything on Dex Trader – everything is Web Based. If you are signing up for Simply Forex, we recommend that you have MT4 on your computer.

Is this a one time charge or a recurring fee?

  • Our Memberships are recurring fees every 30 days.

Do you offer refunds?

Can I cancel anytime?

  • Yes, you can cancel anytime by simply sending us an email
  • Email us with Cancel Subscription as the subject line.
  • Please allow up to 72 hours to cancel your recurring subscription via email. If you did not cancel your membership before renewal (within 72 hours only), a $20 fee will be charged for administration and credit card fees.

Do you offer any Trials?

No, we do not offer any trials to view our signals. However, our training is for FREE and our signals work. It is up to you to take the time to learn how to use our system to reach your level of success.

Can I use your service on my mobile phone/tablet?

  • No, our service is not set up for mobile devices. Our signals pages are not compatible with iPad/iPhones.

Can I contact you if I have issues?

  • Absolutely!! Here is all the ways to contact us. Contact Us

I have no trading experience, how easy is your system to use for me?

  • Very easy. Start off as a free member to review most of the training first so you can understand and learn more about what we have to offer and how to use our services.

I have tons of trading experience, how does your system help me?

  • It’s great that you have a lot of trading experience, but we are here to make it simple.
  • Sometimes, you need to forget everything you already know and learn our system.
  • We are here to help you, but you must be committed to learn, have discipline and be able to follow specific rules.

Do you offer an auto-trade service?

Memberships and Subscription FAQ’s

Where is the free training?

  • Sign up for a free membership and then login to start your training (Training Tab)

Where exactly do I go to begin going through all that is offered as a Free member?

I have finished the free training sessions and would like to become a member, what is next?

I’d like to upgrade my Free membership to a paid one. Do you have any coupons?

Can I just get the 5 MDM system without purchasing other signals?

  • No, all of our signals are now included in our Nadex Package.

Does the Dex Trader Membership include Dex Indicators?

  • Our Nadex Package now includes our 5min MDM, Dex Support/Resistance and our DexMacD Indicators.

How can I book a consult?

  • Paid members can book a consult here by clicking on the Book a Consult  Tab under the Trader Tools Menu.
  • Before booking a consult, please make sure you have gone through all of the training and you have shared your journal with us.
  • Please review this lesson on setting up a journal if you need further assistance.

I was unable to attend the live webinars, where can I find the recording?imagesPlease subscribe to our YouTube Channel for all the latest webinars and new videos.

Troubleshooting FAQ’s

I can’t access my account.

  • If you forgot your username, please email cs@dextrader.com with your full name. Please allow 12-24 hours for a reply.
  • If you forgot your password, please use the password reset link on the login page.
  • If you still cannot login, please clear your cookies, cache and history and restart your browser.

The training videos are not loading on my screen.

  • Please clear your cookies, cache and history then restart your browser or try a different browser.
  • We suggest using Google Chrome.
  • If that does not work, please contact us via chat online or email cs@dextrader.com

5 min MDM WB: I am not seeing any arrows on my charts.

  • We suggest using Google Chrome.
  • Please clear your cookies, cache and history then restart your browser or try a different browser.
  • If that does not work, please contact us via chat online or email cs@dextrader.com